aPPLIANCES

If your dishwasher was supplied and installed by the builder, you are covered by a 2-year builders warranty period.  After this time, you may still be covered under your manufacturer’s warranty, but you must call the manufacturer directly to discuss this.

If your air-conditioning unit was supplied and installed by your builder, you are covered by a 2-year builders warranty period. After this time, you will need to contact Stinson Air directly to discuss warranty queries.

It is important to remember when your air conditioner is installed as part of your home building contract, you should be aware that a zoned system will be installed.

Zoned air conditioning systems are designed to allow the tailoring of airflow to different areas of the home to provide the best service to each home. It is typical for the minor bedroom areas to be placed in the same zone due to their location in the home and generally smaller size, which has occurred in your home.  This will mean that the whole house may not be cooled / heated at the same time.

It is also important to clean the main air filter ever 3-6 months. You can find out how to do this in our maintenance videos on our website.

Lastly air conditioners need to be regularly serviced. It is recommended to do this every 12 month to ensure it is running correctly. Please contact Stinson air directly to arrange this.

When your air conditioning unit is dripping water, it goes into defrost mode. This is perfectly normal in the cooler months.

This happens because the air the crosses the heat exchanger outside has about a 10-to-15-degree air difference so when we have the cold evenings / mornings, if it is 5c, then the air coming out is around -5c to -10c. The condensation that is formed turns to frost due to the sub-zero temps and after a while, if there is too much frost, the unit can no longer operate properly so needs to clear this frost. The AC will then stop working and the hot gas will be diverted to the outside heat exchanger to get rid of the frost which results in the large amount of water as all the frost is defrosted, in this process the compressor will still be running so as to pump the gas around the system.

If your oven was supplied and installed by the builder, you are covered by a 2-year builder’s warranty period.  After this time, you may still be covered under your manufacturer’s warranty, but you must call the manufacturer directly to discuss this.

If your rangehood was supplied and installed by the builder, you are covered by a 2-year builders warranty period.  After this time, you may still be covered under your manufacturer’s warranty, but you must call the manufacturer directly to discuss this.

This is most likely an issue with the water flow.

If you are experiencing this contact Home Assist and they will advise you how to contact a water flow test. You can also do tis yourself by following the link below. Once you have these results, please contact Home Assist and they will advise you of the next steps.

No Or Low Water Pressure In Your House - Water Corporation

It is common to notice a small gas coming from your hot water unit while it is in use. If you are experiencing a strong smell of gas while the unit is not being used or if you are ever unsure, please contact Home Assist further information.

Your hot water unit is covered by a 2-year builder’s warranty period. After this time, please contact the manufacturer regarding warranty questions.