ELECTRICAL

Globes are not a warrantable item and will need to be changed when they fail. This is part of normal home ownership.

If you use the MyAir or MyPlace apps, you can find user guides at advantageair.com.au/manuals. They also have a guide to their different status codes at advantageair.com.au/status codes.

To determine if your home is connected to OptiComm or nbn®, the best approach is to check your address on both the nbn address checker and OptiComm website. If your address is listed on either, it indicates the network available to your property. You can also identify the network by looking for specific equipment like the NBN connection box (for nbn®) or the Optical Network Terminal (ONT) for OptiComm. 

If your alarm is flashing red and beeping non-stop, it's likely indicating a low battery or a malfunction. First, try replacing the battery. If the beeping continues after a battery replacement, clean the alarm with compressed air or a soft cloth, as dust or debris could be triggering the alarm. If the problem persists, contact the manufacturer directly.